Integrations
Vista Com provides expert analysis of your current trunk and PBX switch to determine the best recording application for your requirements. In an on-site visit, we will gather the system requirements to prepare a compilation of the technical aspects of your current application.
By following our proven five-step process, we ensure that you get both the value and the features you require.
Detailed explanations, demonstrations, and project plans are prepared for your approval.
Public Safety
With hundreds of installed public safety and 9-1-1 solutions, we have built a reputation for integrating with a wide variety of industry phone applications for compliance needs. Our hardware and software provide public safety answering points, hospitals, airports, and fire departments with easy-to-use, hassle-free recording.
Our installations provide you with:
- Limitless digital archiving of phone records
- Redundant systems that are easy to maintain
- Easy-to-use software making call retrieval a simple task
- Ability to easily email and forward phone records quickly to investigating authorities
- Threading together incidents complete with notes and bookmarks
Commercial Call Centers
We understand the critical nature of fault-tolerant call center requirements in providing your customers with the quality they deserve. That's why major insurance companies, airlines, and commercial call centers have relied upon Vista Com to provide redundant voice logging equipment.
Our hardware and software products provide you these capabilities:
- Call analytics using search words to provide meaningful quality information about your customers interaction with your agents
- Screen capture to view agent interaction with voice
- On-line call agent training
- Agent scoring and grading
- and more...
Downtime costs you money. Vista Com combines expert service and industry-leading hardware so that when you purchase a call center recording system, you make an investment in customer satisfaction.