Many agencies are required to record interacations with their customers and users for litigation and compliance. Federal, Utilities, and public safety agencies need a structured way to recreate activities so that it can be easily submitted to investigators for legal purposes. Having a central repository of your phone, radio, and dispatch operations is essential to save time and optimize your operations. Also, a quality improvement program is essential as litigation can reveal weaknesses in your operation.
We have compliance solutions that cover several key areas within your operations:
- Call recording, playback, call tagging, and monitoring
- Agent screen recording and observation
- Automated agent quality and grading
- Speech analytics
- Data storage and catagorization
- Incident creation, cataloging, and sharing
Our solutions are developed by industry leaders and backed by local support and factory engineering for years of reliability. Let us design a solution for your operation and experience the support to help you optimize your operation.
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