In today’s contact center environment it is important to understand the interactions of your team with that of your customers. By gaining insight into your customer engagement you can implement improvements and interact much more proactively. Improving your operation and efficiencies also improves your predictability.
We have contact center solutions that cover several key areas within your operations:
- Call recording, playback, archiving and retrieval
- Agent screen recording
- Automated agent quality and grading
- Speech analytics
- Work force management and scheduling
Our solutions are developed by industry leaders and backed by local support and factory engineering for years of reliability. Let us design a solution for your operation and experience the support to help you optimize your operation.
Read about how Blue Cross Blue Shield of Louisiana implemented Verint's Speech Analytics to help the customer "know what they don't know". With Verint's Speech engine customers can re...
Vista Com is enabled by Verint to provide their award winning contact center solutions for your mid-sized business. This article describes how our economical solution can improve your...