Help your agents improve their operational efficiencies with Desktop and Process Analytics. Verint’s applications can help automate operations and increase productivity by analyzing where time is spent and provide a view into mapping the process flow. Verint’s Robotic Process can even help auto-populate applications giving the agent a head start. Our PCI process can stop the recording of credit card or other sensitive detail, while interacting with the customer.
Existing federal grant programs would be expanded to help state and local governments deploy modern 911 systems that enable citizens to text for help and send audio, text or video files...
Texas is making another major move to strengthen public safety and enhance emergency preparedness across the state. Today, Governor Greg Abbott announced his decision to partner withFir...