Help your agents improve their operational efficiencies with Desktop and Process Analytics. Verint’s applications can help automate operations and increase productivity by analyzing where time is spent and provide a view into mapping the process flow. Verint’s Robotic Process can even help auto-populate applications giving the agent a head start. Our PCI process can stop the recording of credit card or other sensitive detail, while interacting with the customer.
Eventide's mobile application lets IOS and Android users live monitor calls as they are received. Users are able to view these calls on a geo display. With the optional ability to a...
Existing federal grant programs would be expanded to help state and local governments deploy modern 911 systems that enable citizens to text for help and send audio, text or video files...