inContact makes it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics. inContact continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers. inContact empowers organizations worldwide to gather business intelligence, which is leveraged to:

Workforce Optimization Software

Discover, inContact’s highly scalable, award-winning workforce optimization software solution, and  is made up of next generation contact center solutions including:

  •     Call Recording
  •     Speech Analytics
  •     Quality Management
  •     Desktop Recording
  •     Coaching & Training
  •     Desktop Analytics
  •     Customer Satisfaction Survey
  •     inView Performance Dashboard
  •     Workforce Management
  •     Workforce-Intelligent Contact Center

 


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WHAT'S NEW

  • Oct09

    Speech Analytics in Louisiana

    Read about how Blue Cross Blue Shield of Louisiana implemented Verint's Speech Analytics to help the customer "know what they don't know".  With Verint's Speech engine customers can re...

  • Oct09

    5 Ways Verint's Mid-Market Solutions Can Improve Your Operations

    Vista Com is enabled by Verint to provide their award winning contact center solutions for your mid-sized business.  This article describes how our economical solution can improve your...

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