inContact makes it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics. inContact continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers. inContact empowers organizations worldwide to gather business intelligence, which is leveraged to:
Workforce Optimization Software
Discover, inContact’s highly scalable, award-winning workforce optimization software solution, and is made up of next generation contact center solutions including:
- Call Recording
- Speech Analytics
- Quality Management
- Desktop Recording
- Coaching & Training
- Desktop Analytics
- Customer Satisfaction Survey
- inView Performance Dashboard
- Workforce Management
- Workforce-Intelligent Contact Center
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WHAT'S NEW
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Oct22
Eventide Inc offers a version of the trusted NexlogDX software for enhanced encryption and system security. The encryption modules are FIPS 140-2 certified. The FIPS complia...
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Apr19
Eventide's mobile application lets IOS and Android users live monitor calls as they are received. Users are able to view these calls on a geo display. With the optional ability to a...