inContact makes it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics. inContact continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers. inContact empowers organizations worldwide to gather business intelligence, which is leveraged to:
Workforce Optimization Software
Discover, inContact’s highly scalable, award-winning workforce optimization software solution, and is made up of next generation contact center solutions including:
- Call Recording
- Speech Analytics
- Quality Management
- Desktop Recording
- Coaching & Training
- Desktop Analytics
- Customer Satisfaction Survey
- inView Performance Dashboard
- Workforce Management
- Workforce-Intelligent Contact Center
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