Whether you're a small, medium, or enterprise organization, our flexible and modular workforce optimization solution easily scales to your expectations, helping bridge the gap between the needs of today and the goals of tomorrow. With the cloud, you can forget about costly hardware and software maintenance and upgrade costs. Only NICE Uptivity gives you the tools you need to continuously improve every aspect of each step of every agent’s life cycle and enhance customer satisfaction. You get exactly what you need thanks to a modern, integrated, and easy-to-use suite of tools that offers a unified system for performance management, workforce management, speech analytics, call recording and more. Unparalleled customer service and support from our in-house staff combine with a better bundle for a better value, and a lower total cost of ownership.
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Eventide's mobile application lets IOS and Android users live monitor calls as they are received. Users are able to view these calls on a geo display. With the optional ability to a...
Existing federal grant programs would be expanded to help state and local governments deploy modern 911 systems that enable citizens to text for help and send audio, text or video files...