Vista Com’s partnerships of industry leading quality and compliance recording solutions enable us to offer the best in industry technology designed to improve your operation. We provide voice logging equipment along with powerful software that enables the greatest gains in productivity. Imagine being able to record your agents and dispatchers interaction with customers and with a click of a mouse launch a grading template that improves performance. You grade your agent while viewing their actual display screen video ensuring their motions match the demand of the customer.

Automate the complex job of scheduling your contact center through work force management. Search keywords spoken by your customers and agents and reveal trends. Multiple forms of media such as digital, analog, VoIP, T1 or P-25 radios? No problem, we can integrate those forms of telephony and seamlessly present them to you.

Our partners are industry leaders and we have a vast array of software and hardware to help you optimize. We provide contact center recording hardware and software that can tailor to just about any environment. We have platforms that seamlessly monitor your environment based upon both Windows and Linux.

As an authorized dealer together with our partners we can provide expert solutions backed by engineering expertise that is the best in the industry.

WHAT'S NEW

  • Oct09

    Speech Analytics in Louisiana

    Read about how Blue Cross Blue Shield of Louisiana implemented Verint's Speech Analytics to help the customer "know what they don't know".  With Verint's Speech engine customers can re...

  • Oct09

    5 Ways Verint's Mid-Market Solutions Can Improve Your Operations

    Vista Com is enabled by Verint to provide their award winning contact center solutions for your mid-sized business.  This article describes how our economical solution can improve your...

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