Senators aim to boost federal investments in Next Generation 911 technology

Posted Thu, November 9, 2017
Existing federal grant programs would be expanded to help state and local governments deploy modern 911 systems that enable citizens to text for help and send audio, text or video files during emergencies under legislation introduced on Thursday. T...    view full article >>
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Texas to Transform Communications for Public Safety

Posted Thu, September 21, 2017
Texas is making another major move to strengthen public safety and enhance emergency preparedness across the state. Today, Governor Greg Abbott announced his decision to partner withFirstNetandAT&T* to deliver a wireless broadband network to the state'...    view full article >>
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Quality Assurance in Public Safety

Posted Tue, August 8, 2017
Recording equipment has been perceived as an accessory for a long time in the public safety market. Most don’t use their system to its full potential and usually are not aware of what can be accomplished with these systems. To shine some light on thi...    view full article >>
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First Call, Then Post!

Posted Wed, June 7, 2017
Police: Call 911 first, then post on social media San Bernardino County sheriff’s deputies on patrol Thursday, May 25, had no idea why traffic was stopping on Highland Avenue until they came upon this scene: A naked woman was walking on the s...    view full article >>
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How NICE - inContact Enables Better Social Customer Service

Posted Tue, March 14, 2017
Recently, I found some *stunning* statistics indicating that the number of worldwide users of Social Media (of any type) is expected to reach some 2.95 billion by the year 2020. This equates to approximately one-third of the Earth’s entire popula...    view full article >>
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America’s 9-1-1 infrastructure is showing cracks, too

Posted Wed, March 1, 2017
Throughout the presidential campaign and now in office, the Trump-Pence team has emphasized the need to boost investment in our country’s critical infrastructure, and to do more to keep Americans safe. The nexus of these priorities is our nation’s ...    view full article >>
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