America’s 9-1-1 infrastructure is showing cracks, too

Posted Wed, March 1, 2017
Throughout the presidential campaign and now in office, the Trump-Pence team has emphasized the need to boost investment in our country’s critical infrastructure, and to do more to keep Americans safe. The nexus of these priorities is our nation’s ...    view full article >>
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Mobile Industry Knee-Deep in Efforts to Solve 911 Problems

Posted Thu, February 9, 2017
Last week The Wireless Association (CTIA) announced the latest stage of its “test bed” efforts, intended to help improve location accuracy of emergency calls that come from mobile phones. The trade group is working with major mobile providers on th...    view full article >>
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Why Speech Analytics is a Must Have

Posted Wed, February 8, 2017
Speech Analytics (SA) was introduced to the call or contact center a decade or so ago. SA transcribes and analyzes audio in every phone call to discover powerful, rich actionable insights. It has now reached a stage parallel to how other contact ce...    view full article >>
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Capture of SMS to 911 with Eventide via Zetron MAX-CT

Posted Thu, February 2, 2017
Eventide NexLog recorders can be configured to record SMS (Text) to 911 interactions that are handled “in-application” by tele-communicators using a Zetron Max Call-Taking console. About the Eventide integration: SMS messages that are ...    view full article >>
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Eventide Release's New Standalone Player Software

Posted Tue, September 20, 2016
With Eventide's latest version 2.7 just released, customers now have the ability to playback incidents without being connected to the recorder. Why this is special? 1. A remote user that has access to the proprietary incident from the Eventide data...    view full article >>
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Eventide Adds Support for Harris VIDA P25IP version SR10A2, SR10A3

Posted Tue, August 16, 2016
Eventide has successfully completed NexLog certification testing for system release SR10A2 of the Harris VIDA P25 radio system, including successful capture of GPS LOCATION DATA involving GPS-equipped Harris portable radios.  Eventide's support fo...    view full article >>
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