Service and Support Update

Posted Fri, April 1, 2016

We strive to ensure your recording solution is providing the service you deserve. We want to update you on a few items in regards to service.

Operating System 2.6.1 – Eventide has released a new operating system for customers who have NexLogs. The new operating system brings many new features and capabilities. One such feature is a true active directory capability in regards to user security and log in. There will be new features in the MediaWorks Plus browser software as well. Also, if your agency does not allow browser based playback we will have a new MediaWorks Plus Client that replicates most of the features of the browser.

Obtaining Support – we would like to remind you of the ways you can contact us to gain support.

Phone – 1(800) 708-6423, option 4 (This will automatically open a support ticket and respond to you.) (You can fill out the webform and it will perform the same as an email.)

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