In the future, text messages to 9-1-1 will be widely available in the United States. However, texting to 9-1-1 is currently only available in certain markets. But luckily, more and more Public-Safety Answering Points (PSAPs) are adding the ability to receive text messages.
In August of 2014, the Federal Communications Commission (FCC) adopted an order that requires all wireless carriers that enable users that text with U.S. phone numbers, to deliver text messages to PSAPs. Equipment providers of public safety agencies began working on capabilities to process incoming text messages.
Eventide quickly engineered an internal software solution that enables PSAPs to archive text messages in licensed enabled NexLog generation of recorders. Basically, there are 3 ways to integrate text messages into a call recorder.
1. TTY – PSAPs can receive text messaging through your TTY service. We can enable the recorder to decode the 45 Baud Rate to capture and replay texts on the same timeline as voice recordings.
2. Gem Portal – NexLog can record the screens of the PCs you are using to read texts to 9-1-1 so you can replay them online with your voice recordings.
3. Customer-Premises Equipment (CPE) Text Feeds – some CPE vendors are able to text to 9-1-1 directly to the NexLog.
For questions about recording text messages to 9-1-1, please email firstname.lastname@example.org or call is at 1(800) 708-6423 and we will be glad to talk to you about it.