VISTA COM - SOLUTIONS FOR VOICE AND DATA ANALYTICS

Vista Com is an authorized distributor, dealer, and service provider for industry leading operational recording solutions. We specialize in providing consultation, installation and support. We are authorized dealers of industry leading productivity enhancements for the call taking operations.

We Offer Solutions for...

CONTACT CENTERS

That cover several key areas:

  • Call recording, playback, archiving and retrieval
  • Agent screen recording
  • Automated agent quality and grading
  • Speech analytics
  • Work force management and scheduling

COMPLIANCE

Here are just some of our integration possibilities for your environment:

  •     Digital
  •     Analog
  •     VoIP
  •     T1/PRI
  •     NextGen 9-1-1 sip trunk
  •     P-25 radio

COURT/INTERROGATION

Our FTR Gold product suite has recently been enhanced

This encompasses 4-channel digital audio and video recording, remote monitoring, playback, electronic annotation, search, navigation, archival, content management and transcript order and fulfillment.
 

WHAT'S NEW

  • We have a critical need for reliable, always-on recording. When a problem does arise, we require a fast, knowledgeable, technical response from someone that shares our sense of urgency. From sales quoting a new system to a technician fixing an issue with just one user, we are always treated as if we are Vista Com’s only customer.

    Joe RunningBank of Oklahoma, Systems Engineer

  • Working with everyone at Vista Com throughout the system engineering, purchase, installation, maintenance and customer support process has always been exceptional … Vista Com is a superior vendor for us.

    Michael C LaMacchiaAmerican Airlines, Radio Systems Engineering

  • We contract with Vista Com to support of our Public Safety audio recording equipment.  With the elevated public demand for public safety to be open and accountable, it is highly important that our digital audio recorder to be serviced at the highest level possible.  Vista Com provides exceptional service and maintenance by responding quickly to issues, test software releases and ensure our digital audio equipment is operating at the highest of standards.

    Lance TerryCity of Norman, Oklahoma, Communication System Manager

  • ...As with any emergency communications center the logging voice recorder is one of the most vital devices used for proper documentation...the Vista Com team thoroughly researched with me and helped find the best LVR for my needs. They properly assisted with installation, which was flawless, and have provided us with the proper training and support for our new recorder.  Not only did their technical support make the transition smooth, so did the superior customer service we experienced.   

    Karima Holmes, MPA, ENPSouthwest Regional Communications Center, Managing Director

  • We are more than satisfied with Vista Com.  They provided all the training we needed.  I can’t say enough good things about Vista Com’s customer support.  We identify and report an issue and Vista Com works the problem until they get it fixed.  Vista Com has always met our needs.

    Wayne BrandtAbilene Police Department, Communications Supervisor

  • We have been associated with Vista Com for 10 years for voice call recording in the law enforcement enviroment.  We have a total of (10) agencies using Vista Com and we can’t say enough good things about the customer support at the Council of Government level and the law enforcement agencies in our COG region.  They have been available 24x7, 365 days with no problems.  Vista Com has always taken care of any issues or concerns in our region with no problems.  

    Lisa DillonCentral Texas Council of Governments

  • We currently have the pleasure of working with Vista Com & their friendly staff for over 10 years. We have seventeen Public Safety Agencies that utilize the Media Works Plus user friendly software by Vista Com. In a 9-1-1 world of critical calls needing to be recorded... we can always count on Vista Com to provide a solution to these demanding needs. When we call for a technician's service or training, they are very prompt in responding with a follow-up ticket to provide the information on what was done to immediately resolve the issue. Our 911 personnel have always complimented on the outstanding assistance Vista Com provides. Training, support & upgrades have always been smooth, quick & professional. We highly recommend anyone looking into a recording solution for any type of business to use Vista Com.

    Bea GabrilloCoastal Bend COG, 9-1-1 Network Support Specialist

  • ALL of the staff at Vista Com are amazing. We had a small problem and everyone has done everything they can to fix it, even if the problem was minor. Vista Com quickly sent a replacement part and the service technicians are very helpful. We really do appreciate everyone. Vista Com have always been wonderful to us.

    Brian BathkeHenderson Police Department, Crime Prevention Sgt.

  • We at ACOG are very pleased with Vista Com’s pro-active monitoring, and quick maintenance resolutions. They have a very knowledgeable, and friendly technical staff, as well. We’ve been very impressed with their level of service.

    Chris CampAssociation of Central Oklahoma Governments, 9-1-1 Systems Support Manager

  • Just wanted to pass on that ALL of the staff at Vista Com are amazing, with a truly customer focused support infrastructure and personnel. Eventide has worked with Vista Com for many years and the simple are the best. Vista Com’s culture and professional ethics represent come of the best businesses in the industry

    Mark TraegerEventide, Inc.

  • I’ve been in the Recording and Quality Monitoring  space for 10+ years and I have worked with many resellers, integrators and customers during that time. Vista Com is on the top of the list of resellers I most enjoy working with.  Their business ethics, culture and attention to their customers’ needs is unmatched in the industry.

    Justin O’Brien NICE Uptivity, Regional Sales Executive