Call recording integrations can take on literally thousands of configurations. Our sales personnel will provide expert counseling throughout the pre-sale, installation, and post-sale process to ensure you obtain the technology and extract the value you require from your solution. Our technicians are company employees and factory certified to solve for these complex installations.
Please feel free to contact us through email or phone. You can open a support ticket through our links above or call us and open a ticket with our service department. If it’s training you need and you are covered under our maintenance program you can utilize Vista Com University to assist you at your convenience.
Take advantage of Vista Com’s comprehensive Extended Maintenance Program. These programs are designed to protect your investment and maximize your productivity keeping your recording solution in the best possible condition.
As we all know, products age over time. But with Vista Com’s Extended Maintenance Program, normal wear and tear are covered and with these programs you will have access to our support team. We stock your recording solutions components in our repair depots.
Having Extended Maintenance is an extension of your I.T. environment. We can remotely monitor your solution 24/7 with Vista Com service professionals that are factory trained by the manufacturer. Additionally, our plans will:
- covers all parts, labor, and onsite charges so that you don’t have to worry about purchase orders, credit cards, or invoices
- service level responses that provide answers to your requests around the clock by phone, email, or webform*
- software updates for new features, security updates, and new technologies are kept up to date
- access from the factory tier III support engineers for your OEM product
- training for new (or existing) software for you and your staff
*Customer not covered by support plans can receive time and materials service as available with pre-pay or pre-approved billing.
For more information regarding Vista Com’s Extended Maintenance package please contact us at firstname.lastname@example.org or dial (800) 708-6423, ext 206.
Vista Com Training
We believe in order to extract the most value from your solution you must understand how to operate and maintain the system in a way that closely matches your work flow. Our training programs are designed to help you feel confident with the solution whether you have a single user or a staff of managers. We custom design training plans that match the way you operate. We train on-site or remotely over the web. Our training programs includes appropriate manuals as well as online content. Vista Com University provides a dashboard of customer solutions convenient to you when you need it. Additionally, we offer you webinars for popular content on a periodic basis.
- Knowledgeable experts
- Industry trends
- Customizable training classes