Critical Insights AI – QA Assistant
Automate the Process Meeting quality assurance (QA) standards is critical for every Public Safety Answering Point (PSAP), but staffing shortages often make it challenging to review even the recommended 3–10% of calls. As a result, many centers struggle to keep up, which can affect compliance, training, and new hire retention. Eventide Communications’ Critical Insights AI […]
Critical Insights AI – Training Simulator
Eventide Communications’ Critical Insights AI Training Simulator provides a realistic, hands-on training experience tailored for 911 telecommunicators. Designed specifically for Public Safety Answering Points (PSAPs), this simulator immerses trainees in real-world emergency scenarios and delivers instant, automated feedback — all without disrupting live operations. Ideal for candidate screenings, onboarding new hires, and ongoing staff development, […]