Critical Insights AI by Eventide
Upgrade Your Existing Logging System with Critical Insights AI
Critical Insights AI is Eventide’s next-generation cloud-native AI platform that enhances your current recorder with real-time QA, transcription, and actionable dashboards. It’s designed to empower PSAPs without forcing a system overhaul.
Ready to modernize your PSAP?
See how Critical Insights AI can work with your existing system.
Key Capabilities
Live QA & Automated Evaluations
Score 100% of calls in real time, flag issues, and track trends with customizable forms.Telecommunicator Development
From onboarding to simulations tied to real call data, Critical Insights AI closes the training loop.Automated Redaction
Remove names, addresses, and PII from audio and transcripts automatically.Dashboards for Every Role
Supervisors, trainers, and executives can view tailored analytics to guide coaching, staffing, and compliance.
Operational Impact
40%+ reduction in admin time
60–80% faster QA reviews
- Fully cloud-managed with AWS.gov disaster recover
- Single license includes QA, transcription, redaction, storage, and analytics