Train – Assist – Evaluate – Support – Retain
Eventide Communications’ Critical Insights AI (CI AI) is a cloud-native extension of NexLog DX that provides automated QA, operational intelligence, and advanced analytics for public safety and mission-critical operations, call centers, campus security, and corporate security teams.
With role-based dashboards and tiered access controls, CI AI ensures each telecommunicator, supervisor, and administrator sees only the tools and data relevant to their role. This enhances compliance and security while streamlining daily operations.
Because CI AI supports the full communications center lifecycle—from hiring, onboarding, and training to automated QA/QM, wellness, and retention—agencies can strengthen performance, boost efficiency, and improve consistency as they evolve toward the future of workforce support.