About

Our Story

Vista Com is a privately held services company providing expert solutions and products for call center operations. Vista Com was founded in 1994 and has a long tenure of providing dispatch, utility, and contact center solutions throughout Texas, Oklahoma, Louisiana, Arkansas, Kansas, and across the United States. Our technologies have evolved throughout the years from early forms of recording using tape and media to today’s software intensive IP, cloud, and virtual applications.  Along the way we have added new products and services to complement our customers’ requirements and will continue to evolve in the future.

Our management team has decades of recording integration experience with hundreds of quality and compliance solutions. Our strong reputation is built upon integrity, consistency, and customer service.

What We Do

We provide solutions to analyze spoken and visual interaction within your environment. From contact center to public safety, we equip you with hardware and software than enable you to review and improve the customer experience and optimize your operation. Our engineers integrate our recording solution within your technology environment and provide you with intuitive software to review interactions between your employees and your customers. Our solutions enable you to reconstruct events, analyze and then react to these events in a productive manner.

  • Record for compliance
  • Improve agent skills
  • Analyze operations

 

Our solutions are backed by industry leaders in contact center applications. Vista Com provides expert consultation of the most economically productive solution that closely matches your business flow ensuring minimal disruption to your operations while improving your customer experience.

 

Our Partners

Vista Com’s partnerships of industry leading quality and compliance recording solutions enable us to offer the best in industry technology designed to improve your operation. We provide voice logging equipment along with powerful software that enables the greatest gains in productivity. Imagine being able to record your agents and dispatchers interaction with customers and with a click of a mouse launch a grading template that improves performance. You grade your agent while viewing their actual display screen video ensuring their motions match the demand of the customer.

Automate the complex job of scheduling your contact center through work force management. Search keywords spoken by your customers and agents and reveal trends. Multiple forms of media such as digital, analog, VoIP, T1 or P-25 radios? No problem, we can integrate those forms of telephony and seamlessly present them to you.

Our partners are industry leaders and we have a vast array of software and hardware to help you optimize. We provide contact center recording hardware and software that can tailor to just about any environment. We have platforms that seamlessly monitor your environment based upon both Windows and Linux.

As an authorized dealer together with our partners we can provide expert solutions backed by engineering expertise that is the best in the industry.

Career Opportunities

GENERAL DESCRIPTION:

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JOB FUNCTIONS:

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EXPERIANCE AND EDUCATIONAL REQUIREMENTS:

  • Three to Five years working with computers, personal computers, services, networks, or other integrated technology solutions
  • Knowledge of industry phone systems and understanding of the various connectivity options applied to contact centers and public safety applications – preferred
  • Ability to multi-task, prioritize and manage time effectively
  • Excellent communication skills – written, verbal and listening
  • High school diploma or equivalent

 

Contact us and send your resume

GENERAL DESCRIPTION:

In the position of Pre-sales / Lead Generator you will be responsible for cultivating new business leads contacting both existing clients and prospects.  Working together with the regional account managers you will be offering our technology and service to call centers and public safety answering positions.  You will manage a CRM database to identify accounts and determine their technological need.  Working with sales, operations, and service you will be part of a team tasked with expanding the business in Texas, Oklahoma, Louisiana, Arkansas, and Kansas.  Pre sales is mostly done over the phone and marketing email blast’s, on occasion some travel may be required for tradeshows.

JOB FUNCTIONS:

  • Initiate, develop and follow up on business leads. Cold call, direct email, and perform other lead generation activities. Obtain names and numbers of potential customers from telephone directors or purchased lists. Schedule appointments for sales representatives to meet with potential clients.
  • Meet personal/team sales targets
  • Go the extra mile to engage customers
  • Strong outgoing personality with superior communication skills and great work ethic.
  • Data entry and strong organizational skills.
  • Effective listening and analytical skills, as well as the ability to summarize information and offer solutions.
  • Ability to engage prospects and uncover needs via with outbound calls and emails
  • Superb communication skills
  • Ability to work in a team environment

EXPERIANCE AND EDUCATIONAL REQUIREMENTS:

  • Three to Five years working with computers, personal computers, services, networks, or other integrated technology solutions
  • Knowledge of industry phone systems and understanding of the various connectivity options applied to contact centers and public safety applications – preferred
  • Ability to multi-task, prioritize and manage time effectively
  • Excellent communication skills – written, verbal and listening
  • High school diploma or equivalent

 

Contact us and send your resume

GENERAL DESCRIPTION:

In the position of Regional Sales Manager you will be responsible for developing accounts and selling technology to call centers and public safety answering positions.   You will manage a CRM database to identify accounts and determines their technological need.  Working with engineering and operations you will create solutions for the customer that exceeds their expectations.  Account development is mostly done over phone and remotely but sometimes requires travel throughout Texas, Oklahoma, Arkansas, and Kansas approximately 20% of the time.  Must be able to master the technology in order to effectively demonstrate its use to customers.

  • Demonstrates technical selling skills and product knowledge
  • Match customer need to the company offered technology and build solutions that exceed customer expectations
  • Prepare pricing and respond to purchasing requests including proficient writing and mathematical calculations
  • Demonstrates the ability to gather, submit detailed business information for underwriting, pricing, and presentation of solutions to identified prospects’ business problems
  • Create and conduct proposal demonstrations and RFP responses
  • Responsible for developing customer relationships and referrals
  • Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory, including the use of CRM database to maintain accurate records to maximize territory potential
  • Responsible for developing and keeping an up-to-date sales forecast towards sales quota
  • Bring creative ideas of selling or product development to management to improve customer experience and increase sales.

 

EXPERIANCE AND EDUCATIONAL REQUIREMENTS:

  • Five to ten years working with computers, personal computers, services, networks, or other integrated technology solutions
  • Knowledge of industry phone systems and understanding of the various connectivity options applied to contact centers and public safety applications
  • Design and configure custom solutions for customer requirement
  • Working with Engineering, demonstrate key product and configuration elements to customers
  • Stay abreast of new technological advancement and offerings in an effort to keep customers current in their solutions
  • Provide consulting services on assessment and implementation for customers based upon requirement and technological fit
  • Above average communications skills both oral and written
  • High School or GED required
  • Bachelor’s degree preferred.  Graduate level a plus
  • Proficient in Microsoft software suites, CRM systems

 

Contact us and send your resume