The recorder you trust. The intelligence you need.
Critical Insights AI for PSAP and mission-critical operations
Critical Insights AI (CI AI) adds intelligent automation and analytics to NexLog DX recording workflows. Automated QA, automated redaction, transcription-driven review, training support, and role-based dashboards help communications teams strengthen consistency, improve review speed, and maintain defensible records.
What Is Critical Insights AI?
CI AI is Eventide Communications’ cloud-native analytics and automation platform built for public safety and standards-driven communications. Searchable transcripts, automated evaluations, alerts, and reporting integrate into trusted recording workflows while preserving evidentiary integrity.
Built for mission-critical requirements
- PSAP-centered workflows and familiar terminology
- Role-based access controls and tiered permissions
- Dashboards and reporting that support compliance oversight
- Tools that reduce repetitive review work and administrative burden
Why PSAPs Use CI AI
Complete lifecycle support for 911 operations
Automation supports consistent execution while keeping supervisor oversight and coaching at the center of the program.
Key outcomes
- Faster onboarding supported by simulation and guided feedback
- Broader QA coverage through automated evaluations
- Faster retrieval and review through transcription and contextual search
- Reduced administrative workload through dashboards, alerts, and reporting
- Clearer performance visibility through KPIs and evaluator consistency tracking
Train
Train your team using realistic call patterns and agency scenarios, enhanced with optional e-learning integration and automated feedback.
Assist
Train your team with role-based dashboards featuring KPIs and compliance indicators, along with transcript search, redaction, and real-time alerts.
Evaluate
Streamline quality assurance with automated scoring using APCO and NENA-aligned or custom forms, along with CAD validation, confidence scoring, and built-in coaching workflows.
Support
Identify high-stress calls and gain insight with shift-level reporting, while using summaries and redaction tools to shorten review cycles.
Retain
Recognize and reinforce positive performance with call flagging, supported by progress dashboards and a documented coaching history.
Capability Spotlights
Automated QA
Automated evaluations support consistent scoring using APCO and NENA-aligned options or custom forms. Confidence scoring helps focus reviewer attention, and coaching workflows support documented follow-up.
Core capabilities
- Automated QA scoring for up to 100 percent of calls
- APCO and NENA-aligned forms plus customizable templates
- CAD validation support for accuracy and consistency
- Confidence scoring to prioritize reviewer review
- Coaching workflows, trend dashboards, and evaluator consistency tracking
Automated Redaction
Redaction workflows help protect sensitive information across transcripts and audio while supporting FOIA response processes and records production.
Core capabilities
- Redaction support for transcripts and audio
- Transcript-driven discovery for faster identification of sensitive content
- FOIA and export workflows with audit visibility
Call Training Support
Simulation-based practice and structured feedback support onboarding and skill development tied to agency standards.
Core capabilities
- Training simulator using real call patterns and local scenarios
- Optional e-learning module integration
- Training assignments informed by QA results and performance trends
- Dashboards that track progress and targeted remediation
Core Applications
CI AI includes a suite of role-based applications that support specific workflows across the center.
- MediaWorks AI: Playback, transcript search, redaction support, FOIA exports
- Quality Factor AI: Automated QA, forms, confidence scoring, coaching workflows, dashboards
- SuperWatch AI: Real-time alerts, keyword spotting, anomaly detection, shift monitoring
- Analytics AI: KPI dashboards, trend analysis, scheduled reporting
- Agent AI: Personal dashboards, training assignments, performance visibility
- Configuration Hub: Users, roles, permissions, alerts, integrations, audit logging
Security, Compliance, and Control
CI AI is deployed in AWS GovCloud with CJIS-aligned architecture, supporting compliance-driven environments through controlled access and audit visibility.
Security highlights
- Role-based access control and tiered permissions
- Encryption in transit and at rest
- Audit logging for user activity and administrative actions
- Retention controls, legal hold support, and purge governance
- Redaction workflows that protect sensitive information
Deployment Options
CI AI supports multiple deployment approaches based on operational and IT requirements.
Extension of NexLog DX
AI-driven workflows added without disruption to existing recording operations
Standalone or parallel
Cloud-native deployment for agencies shifting away from on-prem hardware
Hybrid mode
Local survivability combined with cloud-based analytics and automation