Are you buried under official records requests?
Manual redaction drains time and resources, and public safety agencies are under pressure to process record requests faster than ever. Eventide Communications’ Auto Audio Redaction, powered by Critical Insights AI, helps ECCs finish the job in a fraction of the time—lightening the administrative load.
Complete Recording Requests Faster
Critical Insights AI supports ECCs with two powerful tools in its Auto Audio Redaction software—Audio Redaction Mode and AI Redaction Mode. These features simplify redaction while preserving complete control and auditability.
What once required full call review and manual editing can now be completed in just a few clicks.
Audio Redaction Mode
Audio Redaction Mode lets telecommunicators review a call transcript and select specific text for redaction. By checking the “Audio Redaction Mode” box and highlighting the desired text, the associated audio is automatically redacted—eliminating the need to replay the call multiple times to find details. This provides a fast, visual way to manage redaction.
AI Redaction Mode
AI Redaction Mode streamlines the process by automatically detecting and redacting identifiable data—such as names, phone numbers, and addresses. Critical Insights AI handles the initial work, allowing staff to quickly review and adjust redactions in just a few clicks. Tasks that once took up to an hour can now be completed in minutes.
Reduce Administrative Burden
Staffing shortages and heavy workloads challenge ECCs daily. Audio redaction software cuts redaction time, keeping teams compliant without pulling focus from essential duties. With secure, auditable, and export-ready files, agencies can handle FOIA requests, litigation, and audits more efficiently—reducing strain and supporting transparency.