At the heart of our critical call logging business lies a robust and client-centric support department, dedicated to ensuring that your experience with our call recording integrations is seamless and productive. We understand that the configurations of these integrations can be highly intricate, numbering in the thousands, and our support team is well-equipped to guide you through every step of the process. From pre-sale consultations to installation and post-sale support, our sales personnel are committed to providing expert counseling tailored to your unique needs.
One key strength of our support system is the expertise of our technicians. Our technicians are not only employees of the company but are also factory certified, possessing the necessary skills to tackle complex installations. This ensures that you receive the highest level of service and can trust in the proficiency of the individuals handling your critical call logging solutions.
For those looking to safeguard their investment and maximize productivity, Vista Com offers a comprehensive Extended Maintenance Program. This program is designed to address the natural aging of products over time, covering normal wear and tear. By enrolling in this program, you not only protect your recording solution but also gain access to our dedicated support team. We take proactive measures by stocking your recording solutions’ components in our repair depots, facilitating swift and efficient resolution of issues.
The Extended Maintenance Program from Vista Com goes beyond mere maintenance; it becomes an extension of your IT environment. Our service professionals, factory trained by the manufacturer, can remotely monitor your solution 24/7. This ensures that potential issues are identified and resolved promptly, minimizing downtime. The program offers a range of benefits, including covering all parts, labor, and onsite charges, providing round-the-clock service level responses through phone, email, or webform. Additionally, software updates, access to factory tier III support engineers, and comprehensive training for software are integral components of the program.
For customers not covered by support plans, we also offer time and materials service on a pre-pay or pre-approved billing basis. This flexibility ensures that all customers, irrespective of their support plan status, can receive the necessary assistance and service for their critical call logging solutions. At Vista Com, our commitment to customer satisfaction is reflected in the depth and breadth of our support offerings.