Are you leveraging technology to simplify staffing challenges?
Eventide Communications’ Critical Insights AI is a powerful suite of AI tools designed to enhance efficiency and decision-making for PSAPs, call centers, security teams, campuses, and more. This SaaS solution seamlessly integrates with Eventide’s NexLog DX-Series recorders and operates on AWS, ensuring secure storage and analysis of vast data volumes.
Built specifically for public safety, Critical Insights AI includes three AI Assistants that streamline workflows, automate evaluations, and deliver real-time operational insights. It also features Speech Factor AI, offering real-time and retrospective transcription, keyword search, and multilingual support.
Smarter Searches, Faster Insights – Upon logging into CI-AI, users unlock unmatched insights and workflow efficiencies with the help of three intuitive assistants:
Research Assistant: Critical Insights AI maximizes your staffing resources by eliminating the need to sift through hours of calls. Telecommunicators can quickly find key information using contextual searches, summaries, and call highlights. The Research Assistant enables filtering by time, date, call-taking position, and scenario—even using voice commands. Streamline efficiency, fulfill recording requests with ease, and minimize exposure to traumatic call content with the power of Critical Insights AI’s Research Assistant.
QA/QM Assistant: Ensure compliance faster and more accurately with Critical Insights AI’s integrated quality assurance solution. The QA/QM Assistant automates evaluations, summarizes calls, and validates CAD data entry. In just seconds, automated QA reviews assess accuracy, strengths, and areas for improvement, significantly reducing call handler feedback time. Work smarter with real-time call scoring, preloaded APCO and NENA evaluation forms, and customizable form options.
Supervisor Assistant: Gain actionable insights with Critical Insights AI, featuring visual reports, Call Type Reporting & Trending, and Shift Change Reports. To support staff well-being and retention, the Supervisor Assistant predicts call volumes, assigns stress ratings, and flags potentially high-stress calls for supervisory review.
By reducing administrative burdens and providing crucial call insights, Critical Insights AI helps optimize resources and support teams—because retention begins with the right tools and care.