Are you leveraging technology to ease staffing burdens? What is Critical Insights AI?
Eventide Communications’ Critical Insights AI is an advanced suite of AI-powered tools built to enhance efficiency and support smarter decision-making for PSAPs, call centers, security teams, campuses, and beyond. Offered as a software-as-a-service (SaaS) solution, it integrates seamlessly with Eventide’s NexLog DX-Series ecosystem recorders. Hosted on Amazon Web Services (AWS), it ensures secure, scalable storage and analysis of large volumes of data.
Built on public safety data, Critical Insights AI includes three specialized AI Assistants that streamline workflows, automate evaluations, and deliver real-time operational insights. It also features the Speech Factor AI add-on, offering real-time and historical transcription, keyword and phrase search, and multilingual capabilities. By easing administrative burdens and uncovering key call insights, Critical Insights AI helps your center make the most of its resources while supporting proactive care for your team—because strong retention begins with strong support.
What is Speech Factor AI?
Eventide’s Speech Factor AI add-on, included with Critical Insights AI, leverages advanced machine learning to automatically transcribe spoken language into accurate text. This capability simplifies the analysis and retrieval of information from large volumes of audio—an essential asset for public safety organizations. Supporting both real-time and retrospective transcription, Speech Factor is ideal for litigation support, training, funding validation, and forensic analysis. It also enhances situational awareness, facilitates incident reconstruction, and strengthens QA/QC automation.
Research Assistant ~ Are you chronically understaffed?
Critical Insights AI helps you get the most out of your existing staff. Rather than spending hours listening to recordings, telecommunicators can perform contextual searches and instantly access summaries and key points from calls. The Research Assistant makes it easy to filter calls by time, date, call-taking position, or scenario—and even supports voice-command searches. With Critical Insights AI’s Research Assistant, you can boost efficiency, quickly fulfill recording requests, and minimize exposure to potentially traumatic call content.
QA/QM Assistant ~ Do you need help automating and optimizing your QA/QM processes?
Achieve compliance faster and more accurately with Critical Insights AI’s built-in quality assurance solution. The QA/QM Assistant automates call evaluations, generates concise summaries, and validates CAD data entry—all within seconds. It quickly identifies call accuracy, strengths, and improvement areas, significantly cutting down the time needed for handler feedback. With real-time call scoring, preloaded APCO and NENA evaluation templates, and customizable form options, you can streamline your QA process and enhance performance with ease.
Supervisor Assistant ~ Could you better support your telecommunicators if you had more call data to work with?
Gain valuable insights with Critical Insights AI through dynamic visual reports, Call Type Reporting and Trending, and detailed Shift Change Reports. To support staff well-being and retention, the Supervisor Assistant forecasts call volumes, applies stress ratings, and highlights potentially high-stress calls—providing supervisors with the information they need to offer timely support.
Why Critical Insights AI?!
Critical Insights AI equips agency managers and supervisors with powerful analytics that transform raw data into meaningful, actionable insights. Through automated evaluations, real-time scoring, and customizable reporting, agencies can strengthen quality assurance, boost compliance, and support ongoing operational improvement.