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Our Story
Vista Com is a privately held services company providing expert solutions and products for call center operations. Vista Com was founded in 1994 and has a long tenure of providing dispatch, utility, and contact center solutions throughout Texas, Oklahoma, Louisiana, Arkansas, Kansas, and across the United States. Our technologies have evolved throughout the years from early forms of recording using tape and media to today’s software intensive IP, cloud, and virtual applications. Along the way we have added new products and services to complement our customers’ requirements and will continue to evolve in the future.
Our management team has decades of recording integration experience with hundreds of quality and compliance solutions. Our strong reputation is built upon integrity, consistency, and customer service.
21 APR
TEXAS PUBLIC SAFETY CONFERENCE
What We Do
We provide solutions to analyze spoken and visual interaction within your environment. From contact center to public safety, we equip you with hardware and software than enable you to review and improve the customer experience and optimize your operation. Our engineers integrate our recording solution within your technology environment and provide you with intuitive software to review interactions between your employees and your customers. Our solutions enable you to reconstruct events, analyze and then react to these events in a productive manner.
- Record for compliance
- Improve agent skills
- Analyze operations
Our solutions are backed by industry leaders in contact center applications. Vista Com provides expert consultation of the most economically productive solution that closely matches your business flow ensuring minimal disruption to your operations while improving your customer experience.
Our Partners
Vista Com’s partnerships of industry leading quality and compliance recording solutions enable us to offer the best in industry technology designed to improve your operation. We provide voice logging equipment along with powerful software that enables the greatest gains in productivity. Imagine being able to record your agents and dispatchers interaction with customers and with a click of a mouse launch a grading template that improves performance. You grade your agent while viewing their actual display screen video ensuring their motions match the demand of the customer.
Automate the complex job of scheduling your contact center through work force management. Search keywords spoken by your customers and agents and reveal trends. Multiple forms of media such as digital, analog, VoIP, T1 or P-25 radios? No problem, we can integrate those forms of telephony and seamlessly present them to you.
Our partners are industry leaders and we have a vast array of software and hardware to help you optimize. We provide contact center recording hardware and software that can tailor to just about any environment. We have platforms that seamlessly monitor your environment based upon both Windows and Linux.
As an authorized dealer together with our partners we can provide expert solutions backed by engineering expertise that is the best in the industry.
