Eventide Communications’ Critical Insights AI Training Simulator provides a realistic, hands-on training experience tailored for 911 telecommunicators. Designed specifically for Public Safety Answering Points (PSAPs), this simulator immerses trainees in real-world emergency scenarios and delivers instant, automated feedback — all without disrupting live operations. Ideal for candidate screenings, onboarding new hires, and ongoing staff development, it helps PSAPs streamline recruitment and training, boost retention, and ensure consistent protocol compliance across police, fire, and emergency medical dispatch (EMD) operations.
Train Smarter and Faster with a Realistic 911 Call Simulator
The Critical Insights AI Training Simulator delivers unlimited practice opportunities for 911 dispatcher training. Whether your team needs new hires to master police dispatch procedures or prepare for high-stakes emergency medical calls, the simulator creates a controlled environment for skill-building — all while using your agency’s own QA forms for realistic evaluation.
Real-Time Scoring and Feedback: The built-in QA Assistant automatically reviews calls and delivers instant feedback using police, fire, or EMD evaluation forms—just seconds after the call ends.
Authentic Training Scenarios: Simulate your agency’s protocols with scripted, custom-built call scenarios or modified versions of real 911 calls.
Dynamic Caller Simulation: Eventide’s AI takes on the role of the distressed caller, responding to dispatcher questions in real time for a realistic training experience.
Train for the Rare and the Routine
The 911 simulator supports continuous skill enhancement for the entire team—not just for new hires. Agencies can use it to train for rare but high-stakes events that demand perfect execution, including:
- Active shooter scenarios
- Aviation emergencies
- Tornadoes and natural disasters
- Flood response
The system allows for practice of both routine protocols and uncommon scenarios, offering flexible training and enhancing overall preparedness.
Performance Visibility and Progress Tracking
Supervisors and trainers can track telecommunicator performance and progress throughout each scenario. With access to call audio, transcripts, and QA evaluations, they can tailor training plans as needed. Supervisors can Customize or develop new scenarios tailored to your call center’s specific needs, access in-depth performance scores for every call, and pinpoint areas of strength and uncover gaps in protocol execution.
The simulator reinforces classroom instruction with hands-on experience and bridges the gap between theory and field-readiness.