Highlight: Service and Maintenance Packages

Maximize the value of your investment and enhance productivity with Vista Com’s comprehensive Extended Maintenance Program. Designed to protect your recording solutions and ensure they remain in optimal condition, our Extended Maintenance Program offers a proactive approach to managing normal wear and tear, helping you maintain peak performance over time.

Understanding that products naturally age and face wear and tear, Vista Com’s Extended Maintenance Program provides extensive coverage to address these issues. By enrolling in this program, you gain access to our dedicated support team, and we keep essential components of your recording solutions stocked at our repair depots to ensure swift service when needed.

Our Extended Maintenance Program acts as an extension of your IT environment, offering continuous support and monitoring. Our service professionals, who are factory-trained by the manufacturer, provide around-the-clock remote monitoring of your systems. This ensures that any potential issues are identified and addressed promptly, maintaining the integrity of your solution.

Additionally, our maintenance plans offer several key benefits:

  • Comprehensive Coverage: All parts, labor, and onsite charges are included, eliminating the need for purchase orders, credit cards, or invoices.
  • Service Level Responses: Receive prompt responses to your requests via phone, email, or webform, available 24/7.
  • Software Updates: Stay up-to-date with the latest features, security patches, and technological advancements.
  • Factory Tier III Support: Access specialized support from OEM product engineers.
  • Training: Benefit from training on new or existing software for you and your staff.

For those not covered by support plans, time and materials service is available on a pre-pay or pre-approved billing basis.

To learn more about how Vista Com’s Extended Maintenance Program can benefit your organization, please contact us at chris@vistacomtx.com or call (800) 708-6423, ext 206.